Return Policy

Below is your policy rewritten and clearly separated into two sections: Return Policy and Refund Policy. The wording is slightly refined to sound more structured and professional while keeping your original terms intact.

Return Policy

At Lloyds Jones Footwear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 90 days of delivery, subject to the conditions below.

1. Eligibility for Returns

To qualify for a return:

The return request must be submitted within 90 days of receiving your order.
Items must be unused, unworn, and in their original packaging with all tags and labels intact.
Proof of purchase (order number or receipt) is required.
Items showing signs of wear, damage, or alteration may not be accepted.

2. No Restocking Fees

We do not charge any restocking fees on returned items.

3. How to Start a Return

To initiate a return, please contact us at:

Email: support@ljmach.co.uk

Include:

Your order number
The item(s) you wish to return
A brief explanation for the return

Our support team will provide detailed return instructions and the correct return address.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a trackable shipping service for your protection.
If an item arrives damaged, defective, or not as described, we will cover the return postage costs.

5. Exchanges

If you would like to exchange an item for a different size or colour, please contact support@ljmach.co.uk. Our team will guide you through the exchange process.